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Policies

Bookings

  • All reservations must be paid in full prior to arrival.
  • We accept walk in reservations depending on room availability.
  • Packages may be substituted for others depending on room and tour availability (additional fees may apply). That said, tours not taken may not be exchanged nor reimbursed.
  • 25% deposit is due at the time of reservation and final payment is due 60 days prior to arrival date.
  • We accept payment by credit card (Visa or MasterCard), PayPal, US dollars or Colones. Exchange rates and charges are subject to change. We do not accept Travellers Cheques.
  • All rates shown on the website are in US dollars.
  • Rates do not include 13% Costa Rican tax.
  • We can add extra beds to most of the accommodations.
  • Our daily Rates and Packages do not include any alcoholic beverages or soft drinks.
  • Costa Rican law requires that all rooms and common areas are non-smoking. Smoking is permitted in designated areas only.
  • Car transportation to and from the local Drake Bay airport is included in our daily Rates and Packages.
  • Our daily Rates and Packages do not include the round trip flight San Jose - Drake.
  • Domestic flights booked through us must be paid in full at the time of booking.
  • Our check-in time is at 1:00PM and our check-out time is at 11:00AM.

 

 
Smoking

Costa Rican law requires that all rooms and common areas are non-smoking. Smoking is permitted in designated areas only.

 
Children

Families with children are welcome at Drake Bay Getaway.

 
Deposits & Payment

If payment is not received according to our payment policy (25% deposit due at time of booking with final payment due 60 days prior to arrival), we reserve the right to cancel your reservation and apply our cancellation policy.

 
Corkage Fee

Our corkage fee is $10 per bottle.

 
Pets

Pets are not allowed at our hotel.

 
Coffee & smoothies

Unlimited smoothies and specialty coffees are included in the price

Cancellations and “No Shows”

Due to our small hotel capacity and exclusivity, we have adopted a strict cancellation policy. To avoid losing your money in the event you need to cancel your reservation with us, we highly recommend you purchase travel insurance. That said, we will do our best to work with you.

We accept cancellations up to 60 days before your arrival date without any penalty (a full refund will be given). If a cancellation is requested within 60 days of the reservation date, your payment will not be refunded to you.

"No shows" will not receive any refund. No partial refunds or credits will be given for unused room reservations, services and tours due to circumstances beyond our control, such as change of mind, missed flights etc.

If you cancel a tour in less than 60 days prior to the date of the tour, you still have to pay for the tour in full.

In case of cancellation due to a natural disaster, such as a hurricane, all payments will be applied to a future stay within one year of the cancelled stay. There are no refunds for natural disasters. Credit only.


 

Right to Refuse and Cancel a Reservation

We value our guests and strive to provide them with the best possible experience during their stay with us. However, there may be circumstances where we may need to refuse or cancel a hotel reservation. In such cases, we have established the following policy:

Right to Refuse

We reserve the right to refuse a reservation if:

  • The guest has violated our hotel policies on a previous stay.
  • The guest has behaved in a disruptive, abusive or threatening manner towards our staff or other guests.
  • The guest has provided false or misleading information during the booking process.
  • The guest appears to be under the influence of drugs or alcohol.
  • The guest's behavior may cause harm or damage to our property or other guests.

In the event that we refuse a reservation, we will provide the guest with a full refund of any deposits or fees paid.

Right to Cancel

We reserve the right to cancel a reservation if:

  • The guest has behaved in a disruptive, abusive or threatening manner towards our staff or other guests.
  • We are unable to fulfill the reservation due to circumstances beyond our control, such as natural disasters, extreme weather conditions, or unforeseen maintenance issues.
  • The guest has violated our hotel policies during a previous stay or has failed to comply with our policies during the booking process.
  • The guest has failed to provide a valid form of payment or has provided false or invalid credit card information.
  • The guest fails to show up at the agreed-upon check-in time without notifying us in advance.
  • The guest's behavior may cause harm or damage to our property or other guests.

In the event that we cancel a reservation, we will provide the guest with a full refund of any deposits or fees paid.

We understand that the decision to refuse or cancel a reservation can be disappointing for our guests, and we will make every effort to provide clear communication and offer alternatives whenever possible. We appreciate your understanding of our policies, which are in place to ensure a safe and enjoyable experience for all our guests.